There are 3 different types of tariff

1. Rented Paknet pads (VOC). These are owned by Vodafone and were the forerunner to the radio pad that is now in DualCom. Unlike DualCom, if airtime is cancelled pads have to be returned to Vodafone. Failure to do so will result in a Lost-Pad fee being charged.
2. Dualcom MKI and MKII radio pads (CSL). These were the radio pads in DualComs supplied up and till September 2003. They were replaced by the Dualcom Plus MK III pad.
3. Dualcom Plus pads MK III (CSL). These pads have been sold since September 2003. They are billed in the same way but have a different price to the earlier CSL MK I and MK II pads.

Basic information to assist installers and ARCs

1. If you transferring a DualCom from one ARC to another it is important that a Reassignment Form (see link below) is filled in and sent to both ARCs, gaining and losing. Once completed it can then be forwarded on to CSL by your ARC. If the losing ARC, and or CSL, are not advised there is a possibility of pads being made ‘call-barred’. To prevent this happening please liaise with CSL to make sure the correct procedure is followed.
2. If transferring from one site to another but staying with the same ARC, CSL does not need to be informed. Dualcom is not site specific and can be used at different locations.
3. If you are discontinuing your monitoring but intend to use the unit on a future job, please advise the ARC accordingly. In most cases if you disconnect the monitoring you will also have airtime disconnected. Please be aware. Any doubts please ring the Service Provision help desk at CSL for assistance.
4. If you need to check any pads to see what status they are please feel free to contact CSL at any time.